What is Tea Runners?

Tea Runners is the world's finest tea club. Every month our members receive a curated collection of four of the world's best loose leaf teas, along with tasting notes and brewing instructions.  

Our buying power gives us the ability to bring you the finest teas for a very affordable cost.  We figure if you're going to drink tea, drink the best teas in the world. Tea Runners is the world's best teas made easy. 

We ship internationally with USPS and within Canada via Canada Post. 


How Subscriptions work

Your First Box
We only have a certain number of boxes available every month.  Please see the sign up page for info on when your first box will ship.  If we are sold out of boxes that month, your first box will ship the following month. 

We recommend that you do not delay signing up if we have sold out of the current month.  You run the risk of missing the following month as well.  We will sell out every month. 

Repeat Boxes
Regular monthly shipments are made on the first week of the month.  Billing for recurring subscriptions happens on the 16th of the previous month. 

Example: You are billed on April 16th for the May box, which ships the first week of May. 

All memberships are recurring
'Monthly' subscriptions recur every month.  '3 Month' subscriptions recur every 3 months.  '6 Month' subscriptions recur every 6 months.  The date of your next renewal is displayed in your account. 

Can I receive tea every other month instead of monthly?
Yes.  

If you are on a Monthly Membership plan you can login to your account, click 'EDIT' under 'Your Subscription(s)' and click SKIP NEXT RENEWAL.

If you are on a 3 or 6 Month Membership cycle, you must contact us to request skipping a month. We can do it on the back end but this feature does not yet exist in your account management page.  Your membership renewal will get pushed back a month as well.

Cancellations
Here's how cancellations work: 

Essentially, a cancellation means that your account will not renew when the 1 month, 3 month, or 6 month term is up.  It does not mean that you have been refunded or that your next shipment(s) has been cancelled. 

Example 1:  Cancelling a Monthly Membership
You signed up for a Monthly membership for $25.  A day or so later, you cancel.  In this case you have not been refunded and your shipment has not been cancelled. You have been billed for 1 box and you will be shipped 1 box.  Since you cancelled your membership, you will not be billed again or shipped anything again. 

Example 2: Cancelling a 3-Month or 6-Month Membership
You signed for for a 6-Month membership at $127.50.  At some point, whether it be a day later or 3 months later, you cancel.  You have still been billed for a full 6 month membership and you are still going to receive all 6 months worth of tea.  Cancelling only prevents your membership from renewing when the membership cycle is complete. 

NOTE: If your intention is to try Tea Runners for a finite amount of time - in other words, you don't want your subscription to renew - it's better to purchase a non-renewing gift rather than cancelling a recurring subscription. 

CANCELLATION POLICY: If you purchase a 6 month subscription and decide to cancel after 2 months, and you do not want any more boxes and ask for your money back, you will be refunded at the rate of a Monthly subscription.  

Please contact us if you have any concerns about your membership. We're happy to help! 


How Billing Works

When you sign up for Tea Runners you are billed right away. If we have the current month's box available we will ship you one right away. If not, you will receive your first box the following month. 

Regular monthly shipments are made on the first week of the month. Billing for the regular monthly shipments is done on the 15th of the previous month. For example, if you are signed up for a monthly recurring membership, you will be billed on March 15th for the April box which ships the first week of April. 


About the Tea

How much tea do I get?
Every box comes with 4 pouches of tea and each pouch contains roughly 0.75 - 1 oz of tea. This is enough to make 30-50 cups of tea, depending on the types of tea and how strong you like it. You can also steep most of these teas more than once, so realistically you could stretch it to 60+ cups of tea. 

It's enough tea to enjoy all month, but not so much that you're committing to one $50 bag of tea to drink all year.

Are the teas organic?
We label which of our teas are USDA Certified Organic. The qualifications to become certified are expensive and exclude many high quality tea farmers from becoming certified, even though they are farming using organic practices. 

We are trending towards offering more certified organic teas.

Can I order more of a specific kind? 
We are launching our web store in September 2017 so you can buy more of the tea you loved from your subscription box.  

Can I customize my Tea Runners box? 
As of now (July 2017), we only offer one box that comes with a variety of tea. In October 2017, we are planning on offering 3 different subscription boxes to choose from so you can get more of the kinds of teas you love every month.


Shipping information

United States (not incl. Alaska & Hawaii) 
Shipping is FREE.  We use USPS standard ground shipping. Your box should arrive within 1-3 days. 

Canada
Shipping is FREE.  We ship via Canada Post. 

Anywhere Else
Add $12 for shipping to anywhere else in the world.  Shipped via USPS. Once the package leaves the U.S. it cannot be tracked.


Can I gift tea runners to a friend?

Yes. Simply select the GIFT option on the checkout page.  Gifting works exactly the same way as regular memberships except you are given the option to continue/discontinue the gift membership when the term has expired. 

A feature for adding custom gift cards to the box will be added in the near future. 


Any Questions?

Please contact us with your questions.