What is Tea Runners?

Tea Runners is the world's finest tea club. Our members receive a curated collection of four of the world's best loose leaf teas, along with tasting notes and brewing instructions, delivered to their door.

We offer a choice of four boxes and a choice of three delivery schedules.

Our buying power gives us the ability to bring you the finest teas for a very affordable cost. We figure if you're going to drink tea, drink the best teas in the world. 

Many of the teas we ship are award winners from the Global Tea Championship Awards, and almost all others come from these award-winning companies.

We ship internationally with USPS and within Canada via Canada Post. 


How Normal Subscriptions Work

Your First Box
In general, your first box will ship within 24 - 48 hrs, Mon-Fri, however there are some exceptions. Please refer to the top of each order page for the estimated ship date.

Orders placed after the 21st/22nd of the month will not ship until the following month.

We don’t start shipping the current month’s box until the 8th - 10th, so orders placed between the 1st and 7th will be shipped on the 8th - 10th.

These dates can be affected by weekends, holidays, etc., but we always strive to get the boxes shipped as early in the month as possible.

Follow Up Monthly Boxes
Regular monthly shipments are made around the 8th-10th of the month. Billing for recurring subscriptions happens on the 1st of the month. 

Example: You are billed on April 1st for the April box, which ships the around April 8-10.

Please note that monthly Canadian boxes usually 4-5 days after the U.S. boxes.

All memberships are recurring
'Monthly' subscriptions recur every month, '3 Month' subscriptions recur every 3 months, '6 Month' subscriptions recur every 6 months, and ‘12 Month’ subscriptions recur every 12 months.

The date of your next renewal is displayed in your account. 

Can I receive tea every other month instead of monthly?
Yes. We also offer bi-monthly and tri-monthly subscription options. 

If you are on a Monthly Membership plan you can login to your account, click 'EDIT' under 'Your Subscription(s)' and click SKIP NEXT RENEWAL.

Cancellations
Cancelling your subscription means that no future renewals will be processed. Cancelling does not prevent shipments you have already paid for.

Example 1:  Cancelling a Monthly Membership
You signed up for a Monthly membership for $25.  A day or so later, you cancel.  In this case you have not been refunded and your shipment has not been cancelled. You have been billed for 1 box and you will be shipped 1 box.  Since you cancelled your membership, you will not be billed again or shipped anything again. 

Example 2: Cancelling a 3-Month. 6-Month, or 12-Month Membership
You signed for a 6-Month membership at $127.50.  At some point, whether it be a day later or 3 months later, you cancel.  You have still been billed for a full 6-month membership and you are still going to receive all 6 months worth of tea.  Cancelling only prevents your membership from renewing when the membership cycle is complete. 

Example 3: Cancelling on the 1st of the month
Your account just renewed. You login and cancel. This
does not undo the renewal that was just processed. Please contact us if you’d like to cancel and refund the shipments generated by the renewal. This is not something you can do from within your account.

CANCELLATION POLICY: If you purchase a 6-month subscription and decide to cancel after 2 months, and you do not want any more boxes and ask for your money back, you will be refunded at the rate of a Monthly subscription.  

Please contact us if you have any concerns about your membership. We're happy to help! 


Gift subscriptions work the same way as Normal subscriptions, except for a few minor details.

Gift Subscriptions are Non-Renewing
By default, gift subscriptions do not renew. If you purchase a 3-month gift subscription, it will automatically expire after the 3 months are up.

This can be changed on the checkout page by clicking the box that says “Automatically renew this subscription.“

Account Owner
The account is owned by the gift purchaser. The gift recipient does not have their own account.

Gift accounts have some limited functionality compared to normal accounts. For example, you cannot update your account to renew unless you contact us. 

Gift Messages
All gift messages are automatically sent via email when the first box of the subscription is scanned into the postal system.

How Gift Subscriptions Work


How Billing Works

When you sign up for Tea Runners you are billed right away. If we have the current month's box available, we will ship you one right away. If not, you will receive your first box the following month. The shipment date of your first box will be indicated on the sign-up page for that box. 

Regular monthly shipments are made around the 8th-10th of the month. Billing for renewals is done of the 1st of the month.

For example, if you are signed up for a monthly recurring membership, you will be billed on March 1st for the March box. 

All prices are in US Dollars. 


About the Tea

How much tea do I get?
Every box comes with 4 pouches of tea and each pouch contains roughly 0.75 - 1.2 oz of tea (depending on the weight and bulkiness of the tea). This is enough to make 30-40 cups of tea, depending on the types of tea and how strong you like it. You can also steep most of these teas more than once, so realistically you could stretch it to 50+ cups of tea. 

Are the teas organic?
Almost all of our teas are USDA Certified Organic when we buy them from our suppliers and we repackage them in a certified organic facility. However, we cannot label them as USDA Certified Organic unless each tea is individually certified for Tea Runners. We ship up to 14 different teas a month and approval can take weeks, so it doesn't fit very easily with our tight deadlines for packaging and production. 

In short, our teas are organic but our business model makes it very hard to get the certification on our label. 

What is the shelf life of the tea?
This depends on what kind of tea it is. In general, a fresher tea will taste better, however some teas may (black teas in particular) may taste better with age.

We put best by dates on our packaging for each tea. Pure teas usually have a shelf life of 2 years. Blended teas (depending on the ingredients) are also usually good for 2 years. Flavored teas have a little less shelf life, but in general they will be good for up to 1 year.

Make sure to store your teas in a cool, dark, dry place for best shelf life.

Can I customize my Tea Runners box? 
Yes, you can.

We offer 4 different boxes to choose from so that you can get more of the kinds of tea you love.

We also send an email around the 25th of every month notifying our members what's coming next month, and we are happy to make substitutions for allergy concerns or personal preference.


Shipping information

The following information applies to our subscription boxes only, not to our web store.

United States
Shipping is FREE for our subscription boxes. We use USPS standard ground shipping. US boxes have tracking. Your box should arrive within 1-3 days.

Canada
Shipping is FREE for our subscription boxes. We ship via Canada Post from Vancouver, BC. It usually takes 4-14 days to arrive anywhere in the country. Tracking is not available. 

Anywhere Else
Add $8 per box for shipping to anywhere else in the world.  Shipped via USPS. Tracking is available to the following list of countries: Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Spain, Sweden, and Switzerland.


About our Web Store

We have a web store (at shop.tearunners.com) where you can buy more of the teas you loved from our subscription box. We generally add teas to our store 2-3 weeks after shipping them our subscription boxes.

Shipping from our Web Store
All shipping for our web store orders come from Anaheim, California. If ordering from outside of the United States, your order may be subject to additional taxes upon entering your country.


Any Questions?

Please contact us with your questions.