Hello Amazon Customers,

 

Tea Runners is very proud to have been invited onto Amazon's new subscription box platform.  This new platform by Amazon is by invitation-only, and we were selected based on the quality of our product, our great customer service, and our sky-high member reviews. 

Amazon subscriptions operate a little differently than subscriptions through our website because the two platforms run independently of each other. 

If you have any questions, please contact our customer support


Managing Your Amazon Subscription

Please note all account management is done through your account on Amazon. You cannot login to our website to manage your account. 

 

Renewals

Your subscription will renew on the same day you signed up. For example, if you signed up on September 5th, your renewals will always occur on the 5th of the month. 

Your renewal date determines the monthly box you will be shipped. For example, a renewal that takes place on Sept 28th is for the September box.

 

Switching Boxes 

The only way to switch boxes is to cancel your current subscription and sign up for a new one. 

 

How to Cancel Your Subscription

  1. Login to your Amazon account
  2. Hover over the "Your Account" area on the top right, and go to the drop down item called "Memberships & Subscriptions"
  3. You should see Tea Runners on that page. Click "Manage Subscription" link. 
  4. Click End Subscription and Confirm. 

 


About the Teas

What teas will I receive? 

We post what teas are coming next month on the news page of our website, however, this page is intended for our regular customers. 

Because we only started selling subscriptions on Amazon in July 2018, this gives us the opportunity to share with you some of our favorite teas from before July, such as the multiple award-winning Majestic Earl Grey.  

The September, October, and November boxes for Amazon subscribers will include our favorites from recent months and will be slightly different from what's shared on our news page

 

Here is what's coming in October 2018: 

Original Box
Majestic Earl Grey
Ceylon Black
Peach Ginger Detox Gold
Salty Caramel Pumpkin Black

All Black Box
Majestic Earl Grey
Ceylon Black
Vietnamese Ancient Tree
Salty Caramel Pumpkin Black

Herbal Box
Tangerine Ginger
Lavender Raspberry Honeybush
Lemon Ginger Rooibos
A Fruit Medley

Pure Tea Box
Pure Gold Jin Jun Mei
Ceylon Black
White Pearls
High Mountain Red

 

How often are teas repeated?

In general, we don't repeat a tea in our Original Box for 10-12 months. For our Herbal, Pure, and Black Tea boxes we won't repeat a tea for 6-8 months. 

 


Shipping Dates

We usually ship your box within 24-48 hours of your initial order, Monday to Friday. This includes renewals. 

Monthly boxes aren't usually ready until the 5th-7th of the month, so if you signed up between the 1st and 5th your box may not ship for an extra few days. 

All shipping is done via USPS.  It usually takes 1-3 days for our boxes to be delivered across the USA.


Contact Support

You can contact our customer support at any time. We would love to hear from you!

Thank you for your support, 

Charlie & Jewel


Please contact us if you have any questions about our Pure Tea Box.